Refund & Cancellation Policy

Before work begins

If you cancel before we've started work on your engagement, you're eligible for a full refund. Contact hello@getblacklore.com with your payment details and we'll process it back to your original payment method through Razorpay.

Once work has begun

Because every engagement is custom-built for your specific business and requirements, payments are non-refundable once work has started. This reflects the time and effort already committed to your project at that point.

If something isn't working as expected, please reach out — we'd rather fix the issue or find a fair resolution than leave you unhappy. Reasonable requests are considered case-by-case, but a refund is not guaranteed once work is underway.

Failed or duplicate payments

If you were charged in error, charged twice, or a payment failed but funds were still deducted, contact us immediately at hello@getblacklore.com and we'll resolve it promptly — these situations are always fully refunded.

How refunds are processed

Approved refunds are issued to your original payment method via Razorpay, and typically reflect within 5–7 business days depending on your bank.

Contact

Questions about a payment? Email hello@getblacklore.com.