Frequently Asked Questions
Don't see your question here? Ask us directly.
What kind of businesses do you work with?
Any business or team spending real time on repetitive, manual work — order processing, data entry, research, reporting, lead sourcing. There's no size or industry requirement; if a process can be automated, it's worth a conversation.
How much does a project cost?
It depends entirely on scope, so there's no fixed price list. Every engagement is scoped individually after we understand what you're looking to automate — reach out via the contact form or chat, and you'll get a realistic estimate for your specific case.
How long does a typical project take?
Timelines vary with complexity — a simple automation might take days, a multi-system integration longer. We'll give you a concrete estimate during your initial conversation, once we understand what's involved.
I'm not sure exactly what needs automating — can I still reach out?
Yes — that's a completely normal starting point. Use the chat widget or contact form to describe what's eating your time, and we'll help figure out what's actually worth automating.
How do I pay, and is it secure?
Payments are processed through Razorpay — cards, UPI, and netbanking are supported. We never see or store your card details; that's handled entirely by Razorpay's secure checkout.
What's your refund policy?
Full refund if you cancel before work begins. Once work has started, payments are non-refundable, though we'll always work with you on a fair resolution if something isn't right. See the full Refund & Cancellation Policy for details.
Will you sign an NDA?
Yes. If you're sharing sensitive business data or systems, we're glad to sign an NDA before getting into specifics.
Can you work with the tools and systems we already use?
In most cases, yes — CRM, API, and platform integration is a core part of what we do. Tell us what you're currently using and we'll tell you honestly whether it's a fit.
Where are you based?
Blacklore is based in India and works with clients across time zones — most communication happens over email, chat, and scheduled calls.
